Customer Service

Returns and Exchanges

We want you to be 100% satisfied with your purchase.

If you are dissatisfied with your purchase for any reason, we will accept returns and exchanges for 40 days after receipt of your purchase.

To be eligible for a return refund or exchange, your item must be unused and in the same condition that you received it, with tags. Please include the packing slip with the return.


If you would like to return or exchange your item, please notify us of your intent by email at sales@vespertinenyc.com. Then send your item back to us at the below address.

Return/Exchange Shipping Address:
Vespertine
242 Greene Ave.  
Brooklyn, New York 11238
USA
Tel: 212-729-1007

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We will replace items if they are defective or damaged. We will also exchange items for a different size, color, or style if you are dissatisfied with your purchase. Additional fees may apply or refunds may be issued if you are exchanging for an item of a higher or lesser value. Items must be in new condition and received within 40 days of receipt. Please see below for shipping info. If you need to make an exchange please advise us via email at sales@vespertinenyc.com and send your item to the below address:

Exchange/Return Shipping Address:
Vespertine
242 Greene Ave.  2B
Brooklyn, New York 11238
USA
Tel: 212-729-1007


Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

Please consider using a trackable shipping service to ensure that we will receive your returned or exchanged item and that we are able to track it if there is an issue.
USPS provides tracking on all packages including their First Class Service, which find to be a reliable and economical choice. 

Please don't hesitate to contact us with any questions or concerns!

Thank you and be safe!